Refund Policy
A legal disclaimer
1. Sales Finalization
All sales are final. We do not offer refunds for any purchases.
2. Exchange Eligibility
We offer a 14-day exchange policy for items that are defective due to manufacturing errors affecting the bar's integrity and functionality. To be eligible for an exchange:
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Contact Us Within 14 Days: Reach out via email at Info@thecocktailcase.com within 14 days of receiving your order.
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Provide Necessary Information: Include your order number, a detailed description of the issue, and supporting photos of the damage.
3. Exchange Process
Once we receive your exchange request:
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Assessment: We will review the provided information to determine if the issue qualifies for an exchange under our policy.
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Resolution: If approved, we will arrange for a replacement of the defective item at no additional cost.
4. Non-Exchangeable Items
Items not eligible for exchange include: Damage Due to Shipping or Negligence: We are not responsible for damages resulting from shipping or misuse.
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Custom or Personalized Orders: Items customized to your specifications are final sale and not eligible for exchange.
5. Contact Information
For exchange requests or inquiries:
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Email: Info@thecocktailcase.com
Refund Policy - the basics
All sales are final. Due to the nature of our products, we do not offer refunds on any purchases. Please make sure to carefully review all product details before making a purchase.
Warranty
We do not offer any warranties on our products. However, if you have any questions or concerns regarding the quality of the product you received, please contact us at info@thecocktailcase.com. We strive to address all inquiries in a timely and helpful manner.